Complaints Policy
At Tiny Toez we believe that children and parents/carers are entitled to expect courtesy and prompt, careful attention to their needs and wishes. We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate member of staff.
Our Aim
We aim to bring all concerns about the running of our nursery to a satisfactory conclusion for all parties involved and take necessary action where applicable.
If a complaint is made to a member of staff then the manager is immediately informed. The manager will talk with parents/carers and staff to try and overcome the problem. If this does not achieve the desired result, we have a formal procedure for dealing with complaints.
It is of paramount importance that the nursery runs smoothly and that parents/carers and staff work collaboratively to ensure that the child's best interests always come first.
Complaints Procedure
To achieve a satisfactory resolution, we operate the following four-stage procedure:
Any parent or carer who is unhappy about any aspect of the nursery's provision should talk through their concerns with their child's key person. Wherever possible their concern will be addressed immediately or within 48 hours.
If you are not comfortable discussing your concern with the key person, you may go directly to Stage 2.
If the discussion at Stage 1 proves unsatisfactory, the complaint must be taken to the manager who will endeavour to resolve the matter, again immediately or within 48 hours.
If you are still not satisfied with the response you receive, a formal complaint can be made in writing to the management or director. A response to written complaints will be given within 28 days.
Written complaints can also be submitted electronically via the nursery's email address.
The parent or carer may request a meeting with the manager and director. All parties should have a friend or partner present. An agreed written record of the discussion is made, signed by all parties present, and a copy given to each party.
This signed record signifies that the procedure has concluded. All parties will be kept informed at all stages.
Most complaints should be able to be resolved informally at Stage 1 or Stage 2. Written complaints will always receive a written response within 28 days.
Contacting Ofsted
Parents should be aware that they can contact Ofsted at any stage of this complaints procedure.
0300 123 1231
The National Business Unit, Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD
How We Record & Learn from Complaints
- A record of all complaints against our nursery and/or children and/or staff is kept, including the date, the circumstances of the complaint and how it was managed
- After a complaint has been resolved, the final outcome will be documented appropriately
- Any recommendations for changes in procedures will be looked into and actioned if appropriate
- Once a complaint has been fully resolved, a feedback form will be sent to the parents within 14 days to understand how they feel their complaint was dealt with and whether they are satisfied with the outcome
This feedback helps us to continually improve our services and ensure we are meeting parents' expectations.
Staff Complaints
Should staff wish to make a complaint, the same procedure should be followed from Stage 2 — going directly to the manager.
If a staff member is not satisfied that the manager has dealt with their complaint appropriately, or if the nature of the complaint means they cannot inform the manager, then their complaint should be made to the Operational Manager or Director of Tiny Toez. Responses will be given within the time frames stipulated above.
A nursery family built around care, trust and happy childhoods
At Tiny Toez, we believe children thrive when they feel safe, understood and excited to explore. Our nurseries are warm, welcoming spaces where little ones can build confidence, make friends and enjoy learning through play every day.
A Safe Place to Grow
Calm, caring environments where children feel secure, settled and supported.
Warm, Nurturing Care
Kind, experienced teams who get to know every child as an individual.
Learning Through Play
Fun, meaningful activities that encourage curiosity, independence and imagination.
Over 20 years of helping children feel safe, happy and ready to thrive
Tiny Toez has grown from a passion for nurturing early years care into a trusted nursery family supporting children, parents and communities across the Midlands and London.
Every nursery has its own local feel, but they all share the same Tiny Toez values: warm relationships, safe spaces, playful learning and genuine care for every child.
Childcare that feels personal, supportive and full of opportunity
From the first visit to every milestone after, our teams work closely with families to make nursery life feel calm, happy and reassuring.
Experienced nursery teams
Friendly, qualified staff who understand how to help children settle, grow and shine.
Strong parent partnerships
Clear communication, regular updates and a joined-up approach between nursery and home.
Local nurseries with heart
Each setting has its own community feel while sharing the same Tiny Toez values.
Learning through play
Creative, age-appropriate activities that build confidence, curiosity and independence.
Every child deserves a happy start
Choosing a nursery is one of the most important decisions a family can make. That's why we focus on creating environments where children feel secure, valued and excited to learn every single day.
Through caring relationships, engaging activities and strong partnerships with parents, we help children build confidence, independence and a genuine love of discovery.
Book A VisitA little look inside Tiny Toez
See the smiles, activities, celebrations and everyday moments from across our nursery family.
We are on Facebook
We are curently looking for a cleaner to join our wonderful team. 15 hours per week, 6am to 9am Monday to friday. If you are interested please send CV to tamworth@tinytoez.com
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🌿Open day THIS WEDNESDAY!🌿
🌟 Come along and see what we have to offer 🌟
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Canal walks 🦆☀️
We’re so lucky to be less than a 5-minute walk from the canal! Our little ones love feeding the ducks, watching the swans glide by, and keeping their eyes peeled for ducklings.
These simple outings provide so many wonderful learning opportunities. From talking about wildlife and habitats to counting birds, describing what we see, and practising kindness and respect for nature, every visit becomes a chance to learn through play and exploration.
Fresh air, curious minds, and happy memories. We couldn't ask for a better local adventure! 🌿🦢
#LearningThroughPlay #OutdoorLearning #NatureWalks
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Shout out time 🎉
A massive well done to Abi K for her dedication to professional development! Abi has taken all her recent training on board and transformed it into action on the floor.
Her everyday interactions with the children have really leveled up, and her ability to build on their interests and extend their learning is making a huge difference in their development. Keep up the brilliant work, Abi—we appreciate everything you do! 🙌✨
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☆☆ July - Employee of the Month ☆☆
A huge congratulations to Rach, our SENCO.
Since taking on the SENCO role, Rach has done an incredible job, making a positive difference throughout the setting. Her dedication, support, and commitment to both the children and the team have had a real impact, and her hard work has not gone unnoticed.
Thank you, Rach, for everything you do. We are grateful to have you as part of our team. ♡
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Kind words from our Tiny Toez families
Real feedback from parents helps new families feel confident when choosing the right nursery.
Special shout out to Jackie who had both our babies from early on. Sophie, Jon, Moo and Ro x
Overall a fantastic nursery, he skips into the nursery and looks forward to every day he goes there, which as a parent is the most important thing. The nursery staff have been excellent from when he was 12 months old to now 3 years old in developing his life skills, vocabulary, learning ability etc.
The classrooms are large with plenty of things for the children to do and the playgrounds are also very good.
I would have no hesitation in recommending Tiny Toez.
CHILDCARE FUNDING
Help with Childcare Costs
Many families are eligible for government-funded childcare and support schemes. Here’s a quick guide to what may be available.
15 Hours Funded Childcare
Families in England with children aged 3 to 4 years can access 15 hours of funded childcare per week during term time.
30 Hours Funded Childcare
Eligible working families may be able to access up to 30 hours of funded childcare for children aged 9 months to 4 years.
Help with Childcare Costs
You may be able to reduce childcare costs through Tax-Free Childcare or claim back up to 85% through Universal Credit.
Our Nursery Locations
East Valley, Sneyd Green, Stoke-On-Trent, ST1 6HT
Our East Valley nursery in Stoke-on-Trent offers a welcoming, purpose-built environment where children can learn, play, and grow. We provide high-quality early years education for children aged 0–5 in a safe and nurturing setting.
Westfield, Normacot, Stoke-on-Trent, ST3 4RF
Our Westfield nursery provides a caring and inclusive environment, supporting children of all abilities to thrive. With a strong focus on development and wellbeing, we help every child build confidence and independence.
Treehouse, Bentilee, Stoke-on-Trent, ST2 0HW
Treehouse is a vibrant and engaging setting where children are encouraged to explore, learn, and develop through play. Our experienced team create a fun and supportive space that prepares children for their next stage.
East Staffs., Burton On Trent, Stafford, DE14 2NJ
Our East Staffordshire nursery combines professionalism with a warm, friendly atmosphere. We support children’s development through structured learning and creative play in a safe environment.
Cannock Chase & Hednesford, Cannock, Staffs, WS11 5BU
Located in Cannock Chase, this nursery offers a stimulating environment where children can grow and learn with confidence. Our dedicated team focus on delivering high-quality care and early years education.
Tamworth, Basin Lane, Tamworth, B77 2AH
Our Tamworth nursery features bright indoor spaces and engaging outdoor areas to support every stage of development. We create a balanced environment where children can learn, play, and build independence.
Tipton & Tividale, Tividale Street, Tipton, DY4 7SD
Tividale provides a welcoming and well-equipped environment where children feel safe, happy, and supported. We offer a wide range of activities designed to encourage curiosity, learning, and confidence
Lords & Ladies, Stourport, Worcestershire, DY13 8RJ
Lords & Ladies is a well-established nursery offering a warm and caring setting for young children. With a focus on development and wellbeing, we help children grow in confidence and independence
Hunter House, Hazel Grove, Feltham, TW13 4DN
Our Hunter House nursery in London provides a nurturing environment designed to inspire a lifelong love of learning. We support each child’s development through engaging activities and personalised care
👉 Our Staffordshire Nurseries
- East Valley
- Westfield
- Treehouse
- East Staffs
👉 Our Midlands Nurseries
- Cannock Chase
- Tamworth
- Tividale
- Lords & Ladies
Want to find out more book a tour today?