Our Policies

Arrivals and Departures Policy

📅 Last Reviewed: November 2024 | 🔄 Next Review: November 2025 | ✍️ Reviewed By: C. Cuthbertson

It is the policy of Tiny Toez to ensure that every child and their family are given a warm welcome on their arrival and that only authorised people have access to the premises in order to keep everybody safe.

Arriving at the Nursery

Upon arrival at the nursery, parents and carers will either let themselves in using the fingerprint entry system or ring the appropriate bell/buzzer and wait to be granted entry or greeted at the door by a staff member.

All visitors are required to press the bell/buzzer and wait for someone to greet them. Please see our Visitor's Policy for further details.

Parents and carers pass the care of their child to a member of staff in the child's main room. Wherever possible this will be the child's key person. The member of staff receiving the child immediately records the child's arrival time on the daily attendance register along with any specific information provided by the parents/carers.

Medication on Arrival

If the parent or carer requests that their child is to be given medicine during the day then the member of staff ensures that the medication policy is followed in full.

Please ensure any medication is handed directly to a member of staff on arrival and is clearly labelled with your child's name and dosage instructions.

Collection by a New Person

If a child is going to be collected by somebody new then the parent or carer must pass on the following information to staff in advance:

1
Full Name

The full name of the person who will be collecting the child.

2
Description or Photograph

A description or photograph of the person so staff can identify them on arrival.

3
Password

A password, if it is different from the one on the child's registration form, or confirmation that the person collecting the child knows the current password.

Children will only ever be released to adults who have authorisation to collect them. This is a strict safeguarding requirement that cannot be overridden without prior arrangement.

Departures

When children are collected from nursery, staff will talk to parents and carers, give them their daily forms and diaries, and hand over any medicines or artwork etc.

📋 Register Updated

The staff will record the child's departure time on the register

📓 Daily Diary

Parents receive their child's daily forms and diary at collection

💊 Medicines Returned

Any medicines or belongings are handed back to the parent or carer

🔐 Authorised Adults Only

Children will only be released to adults with authorisation to collect them

Our Approach

A nursery family built around care, trust and happy childhoods

At Tiny Toez, we believe children thrive when they feel safe, understood and excited to explore. Our nurseries are warm, welcoming spaces where little ones can build confidence, make friends and enjoy learning through play every day.

A Safe Place to Grow

Calm, caring environments where children feel secure, settled and supported.

Warm, Nurturing Care

Kind, experienced teams who get to know every child as an individual.

Learning Through Play

Fun, meaningful activities that encourage curiosity, independence and imagination.

Our Story

Over 20 years of helping children feel safe, happy and ready to thrive

Tiny Toez has grown from a passion for nurturing early years care into a trusted nursery family supporting children, parents and communities across the Midlands and London.

Every nursery has its own local feel, but they all share the same Tiny Toez values: warm relationships, safe spaces, playful learning and genuine care for every child.

20+ Years Experience
9 Nurseries
160+ Team Members
Why Families Choose Us

Childcare that feels personal, supportive and full of opportunity

From the first visit to every milestone after, our teams work closely with families to make nursery life feel calm, happy and reassuring.

01

Experienced nursery teams

Friendly, qualified staff who understand how to help children settle, grow and shine.

02

Strong parent partnerships

Clear communication, regular updates and a joined-up approach between nursery and home.

03

Local nurseries with heart

Each setting has its own community feel while sharing the same Tiny Toez values.

04

Learning through play

Creative, age-appropriate activities that build confidence, curiosity and independence.

What Matters Most

Every child deserves a happy start

Choosing a nursery is one of the most important decisions a family can make. That's why we focus on creating environments where children feel secure, valued and excited to learn every single day.

Through caring relationships, engaging activities and strong partnerships with parents, we help children build confidence, independence and a genuine love of discovery.

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Nursery Life

A little look inside Tiny Toez

See the smiles, activities, celebrations and everyday moments from across our nursery family.

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Parent Reviews

Kind words from our Tiny Toez families

Real feedback from parents helps new families feel confident when choosing the right nursery.

CHILDCARE FUNDING

Help with Childcare Costs

Many families are eligible for government-funded childcare and support schemes. Here’s a quick guide to what may be available.

15 Hours Funded Childcare

Families in England with children aged 3 to 4 years can access 15 hours of funded childcare per week during term time.

30 Hours Funded Childcare

Eligible working families may be able to access up to 30 hours of funded childcare for children aged 9 months to 4 years.

Help with Childcare Costs

You may be able to reduce childcare costs through Tax-Free Childcare or claim back up to 85% through Universal Credit.

Our Nursery Locations

👉 Our Staffordshire Nurseries

Explore our welcoming nurseries across Stoke-on-Trent and surrounding areas.

  • East Valley
  • Westfield
  • Treehouse
  • East Staffs
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👉 Our Midlands Nurseries

Discover our nurseries across the wider Midlands region.

  • Cannock Chase
  • Tamworth
  • Tividale
  • Lords & Ladies
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👉 Our London Nursery

Visit our London nursery, offering a nurturing and inspiring environment.

  • Hunter House
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